Contact information

Contact information

CONTACT INFORMATION

Last updated: April 16, 2026

1. CUSTOMER SUPPORT

We are committed to providing reliable and responsive customer support.

If you have any questions regarding your order, shipping, returns, or general inquiries, please contact us using the details below.

2. CONTACT DETAILS

  • Company Name: Latiery London

  • Email: info@latierylondon.com

  • Phone Number:  +351 918 274 591

3. SUPPORT AVAILABILITY

Our customer support team is available:

  • Available 7-days a week, 9am-5pm

  • Response time: within 24–48 hours

We aim to respond to all inquiries as quickly as possible.

4. ORDER SUPPORT

For faster assistance, please include:

  • Your order number

  • The email used for the purchase

  • A clear description of your request

5. SHIPPING & DELIVERY ISSUES

If you are experiencing issues with your delivery, such as:

  • Delayed shipment

  • Missing package

  • Tracking issues

Please contact us and we will assist you promptly.

We take responsibility for your order until it is delivered to the address provided at checkout.

6. RETURNS AND REFUNDS

For all return or refund requests:

  • Contact us via email

  • We will guide you through the return process

We handle all cases in accordance with our Return & Refund Policy and applicable EU/UK consumer protection laws.

7. TECHNICAL SUPPORT

If you experience issues with:

  • Website access

  • Checkout process

  • Payment errors

Please contact us and we will resolve the issue as soon as possible.

8. BUSINESS INFORMATION

  • Business Name: Latiery London
  • Email: info@latierylondon.com
  • Contact number: +351 918 274 591

  • Business Location: Spain

9. COMPLAINTS

If you are not satisfied with our service, please contact us first so we can resolve the issue.

We are committed to fair and transparent resolution of all customer concerns.

10. RESPONSE COMMITMENT

We aim to:

  • Respond within 24–48 hours

  • Provide clear and helpful solutions

  • Resolve issues as quickly as possible

Customer satisfaction is our priority.