Terms of service

TERMS OF SERVICE / TERMS AND CONDITIONS

Last updated: April 16, 2026

1. COMPANY INFORMATION

This website is operated by:

  • Company Name: Latiery London

  • Email: info@latierylondon.com

  • Phone Number: +351 918 274 591

Throughout the site, the terms “we”, “us” and “our” refer to Latiery London

2. SCOPE AND APPLICABILITY

These Terms apply to all users purchasing from the European Union (EU) and the United Kingdom (UK).

We operate as an international e-commerce business and comply with applicable consumer protection laws in the European Union (EU) and the United Kingdom (UK).

3. ACCEPTANCE OF TERMS

By accessing this website and placing an order, you confirm that:

  • You have read and agreed to these Terms

  • You are legally capable of entering into a binding contract

4. PRODUCTS

We take all reasonable measures to ensure:

  • Accurate product descriptions

  • Clear pricing

  • Transparent product representation

However:

  • Minor variations may occur

  • Availability is not guaranteed

  • We reserve the right to discontinue products at any time

5. PRICING, VAT AND DUTIES

  • All prices are displayed in GBP/USD

  • VAT may be included where applicable under EU/UK regulations

  • Import duties or customs fees (if applicable) will be clearly indicated at checkout or borne by us where stated

No hidden fees will be charged after checkout.

6. PAYMENTS

All payments are securely processed via Shopify payments.

We do not store payment details.

By purchasing, you confirm that:

  • You are authorized to use the payment method

  • Billing details are accurate

7. ORDER CONFIRMATION

After placing an order:

  • You will receive an order confirmation email

  • This does not yet constitute acceptance

We reserve the right to cancel orders in cases of:

  • Fraud suspicion

  • Payment issues

  • Stock errors

8. PROCESSING TIMES (IMPORTANT FOR DELIVERY TRANSPARENCY)

Orders are processed within:

1–3 business days

Processing includes:

  • Order verification

  • Quality control

  • Packaging

Orders are not processed on weekends or public holidays.

9. SHIPPING AND DELIVERY (EUROPE & UK)

We deliver across the European Union and the United Kingdom.

Estimated delivery times:

  • EU countries: 5–10 business days

  • United Kingdom: 5–9 business days

Total estimated timeframe (processing + shipping):

➡️ 6–13 business days

These timeframes are aligned with standard international ecommerce expectations and help minimize disputes and payment issues.

10. DELIVERY RESPONSIBILITY

We take full responsibility for the order until it is delivered.

If an order is:

  • Lost

  • Damaged

  • Not delivered

We will:

  • Replace the product free of charge, or

  • Issue a full refund

11. RIGHT OF WITHDRAWAL (EU & UK LAW)

Customers in the EU and UK have the legal right to withdraw from a purchase within:

➡️ 30 days from delivery

Conditions:

  • Item must be unused and in original condition

  • Customer must contact us at: info@latierylondon.com

12. REFUNDS

Refunds will be:

  • Issued within 30 days after receiving returned goods

  • Processed via the original payment method

We cover return costs if:

  • Product is defective

  • Product is incorrect

  • Product is damaged

13. LEGAL GUARANTEES (EU/UK COMPLIANCE)

We comply with mandatory consumer protections, including:

  • Products must match description

  • Products must be of satisfactory quality

  • Customers are entitled to repair, replacement, or refund

14. FRAUD PREVENTION

We actively monitor transactions for fraud.

We reserve the right to:

  • Request verification

  • Cancel suspicious orders

15. LIMITATION OF LIABILITY

Nothing in these Terms limits your rights under EU or UK consumer law.

To the extent permitted:

  • We are not liable for indirect or consequential damages

  • We remain fully responsible for order fulfillment

16. INTELLECTUAL PROPERTY

All content on this website is owned by Latiery London. Unauthorized use is prohibited.

17. THIRD-PARTY SERVICES

We use trusted third parties:

  • Shopify payments (payments)

  • Shopify (platform)

We are not responsible for their independent policies.

18. MODIFICATIONS

We may update these Terms at any time.

Changes take effect immediately upon publication.

19. GOVERNING LAW

These Terms are governed by:

  • Applicable consumer protection laws of the EU and UK

  • Applicable laws of Spain

20. DISPUTE RESOLUTION

We are committed to resolving disputes quickly and fairly.

EU customers may access the Online Dispute Resolution (ODR) platform.

We strongly encourage contacting us first.

21. CONTACT

For any inquiries:

  • Email: info@latierylondon.com

  • Phone: +351 918 274 591

Response time: within 24–48 hours